Citadines Connect Georgetown Penang

The location: A stone throw away from Komtar, tucked on the least busy road in downtown (Nordin Street) Georgetown. Gama departmental store is just across the road, so does the Hin Bus Depo (hipster cafe). The lobby has a chic deco with snack stations with free coffee (and snacks). Check in was good (I opted for an early check-in, thus the room was ready when I was there at 2pm). Love the smell when you entered the room area (a passage to go to the room/elevator), reminded me of Citadines in Europe. Room is spacious and most importantly; double-pane windows. Bed is comfortable, tv is huge with good receptions Internet is okay (better if you are an ascott members). There are not water bottles, but there are water station and each room was provided with a pitcher for you to get the filtered water there. Hot water is almost instantaneous with good water pressure. I dint opt for the breakfast however there's plenty of restaurants/cafes around. The gym is well equipped and there also a good size swimming pool on the rooftop.

New hotel. Smack in the centre of the city. Walking distance to plenty food and entertainment places. Clean and nicely decorated place. 2nd phase under construction. Staff were great - one of them taught us how to make coffee using their coffee machine. Great service and care for customers. Creepy incident where a couple tried entering our room late at night. They moved away when they realised it was the wrong room but stayed in the hallway for a long time. Thats when we learned the phone in our room wasnt working. Staff turned up with a security guard pretty soon and sorted the issue out. Staff assisted us to check the phone the next day, but the work to fix it was gona be too much effort and we were checking out in a couple days. Minor inconvenience regarding the phone, but overall great effort from staff to ensure we were comfortable. They have 24/7 coffee and snacks for customers. Aircond was really strong. Woke up few times a night shivering and having to adjust the temperature. Great for penang weather as its always hot here.

The location of the hotel was excellent. It is near to the Komtar bus station, One Avenue shopping centre and eatery areas. The staff were friendly and helpful. There was free coffee, tea and snack for guest. The hotel is also clean and quiet.

Absolutely loved our stay here! The hotel is set in a beautiful heritage building, which gives it so much charm and character. Inside, it’s a whole different vibe with modern-luxury interior that somehow still feels super homey and comfortable. One thing I really appreciated was the special parking lot just for guests. It made things so convenient. It’s also in a great location, just a short walk to the mall and one of the most popular Nasi Kandar spots (major plus for foodies!). The staff were incredibly friendly and helpful throughout our stay. They really made us feel so welcome. Overall, it was a fantastic experience, and we’ll definitely be coming back!

Comfy beds, very comfy pillows. Nice spacious room, quiet location a little bit out of the old town hustle and bustle, pleasant staff. Excellent water pressure in the shower.